Shopee/Lazada/TikTok Shop Operations

Making a sale is hard. Delivering on time and protecting your shop score is harder. Many shop owners close a few hundred orders after one livestream, then lose nearly half their revenue to stockouts, late deliveries, or wrong items in the package. This course goes straight to the three links that break most often when you sell on several marketplaces at once: inventory, order processing, and how you respond to customers when something goes wrong. You will learn how to calculate safety stock and the reorder point for each SKU, sync quantities across storefronts so you never oversell, and build a pick, pack, and handover process with a two-person cross-check. The next part focuses on the four operational metrics marketplaces use to score shops, with ways to read and improve each number. The final part gives you scripts for handling five common types of complaints with the HEARD framework, from the moment an angry customer messages you to tracing the root cause. It suits people who run storefronts day to day, fulfillment staff, and e-commerce specialists with one to five years of experience.