SKILLIFY PRIVACY POLICY

1. Introduction

Skillify (“we,” “the platform”) is committed to protecting your personal data and privacy. This policy explains how we collect, use, store, share, and safeguard information when you access or use the skillify.vn website and related services.

2. Information We Collect

Data Category	Description	Examples
Information You Provide	When you register, purchase a course, send feedback	Name, email, phone number, payment details
Automatic Data	Collected via cookies, server logs, pixels	IP address, browser type, device, access time, pages viewed
Course Interaction Data	When you study; complete quizzes, earn certificates	Progress, quiz scores, certificates earned
Support Data	When contacting customer support, joining the community	Email/chat content, file attachments

3. Purpose of Use

1. Provide and operate services (process orders, grant course access).
2. Personalize your learning experience (remember progress, recommend courses).
3. Customer service & technical support.
4. Product analytics & improvement (anonymous statistics, A/B testing).
5. Marketing & communication with your consent (newsletters, promotions).
6. Legal compliance & fraud prevention.

4. Legal Bases

• Contract performance: data needed to deliver the courses you purchase.
• Legitimate interests: operate, secure, and improve the platform.
• Consent: send marketing emails, share data with training partners.
• Legal obligations: store invoices, report to authorities.

5. Cookies & Similar Technologies

Skillify uses:

• Essential cookies (login, cart).
• Analytics cookies (Google Analytics, etc.).
• Advertising cookies (Facebook Pixel).

You can manage cookies in your browser settings; refusing certain cookies may reduce functionality.

6. Sharing & Disclosure

• Payment processors (e-wallets, banks).
• Content partners/instructors (only data needed for certificates, learner support).
• Infrastructure providers (cloud hosting, email services).
• Government authorities where legally required.

We do not sell your personal data.

7. Storage & Security

• Data are stored on servers located in Vietnam and/or AWS Singapore.
• TLS encryption, access controls, and regular backups are applied.
• Retention period: Account data are kept while you use the service and up to 3 years after account closure, unless longer retention is required by law.

8. Your Rights

Under Decree 13/2023, the GDPR, and other laws, you can:

• Access & obtain a copy of your data.
• Request corrections to inaccurate information.
• Delete or anonymize data (when no legal basis remains).
• Withdraw consent for marketing activities.
• Object to or restrict processing in certain cases.

Send privacy requests via the email in Section 11; we will respond within 15 business days (or 30 days for complex requests).

9. Children’s Privacy

Skillify content is intended for users aged 16+. We do not knowingly collect data from children under 16. If a violation is discovered, we will delete the data and close the account.

10. Third-Party Links

Skillify may contain links to external sites (YouTube, social networks). We are not responsible for the content or privacy practices of those sites.

11. Contact

• Email: privacy@skillify.vn

12. Policy Changes

We may update this policy. The new version will be posted on the website with its effective date. If changes are significant, we will notify you via email or banner before they take effect.