ARTICLE I: What Data We Collect

We collect information to provide and improve our e-learning services. The data we collect includes:

1.1 Information You Provide Directly

1.1.1 Account Information

• Name, email address, and password
• Profile information (photo, biography, professional background)
• Payment and billing information
• Communication preferences

1.1.2 Learning Data

• Course enrollments and progress
• Completion certificates and achievements
• Quiz and assignment submissions
• Learning preferences and skill interests
• Time spent on courses and materials

1.1.3 Content Creation Data (for instructors)

• Course materials and videos
• Instructor verification information
• Tax and payment account details
• Business information

1.1.4 Communications

• Messages sent through our platform
• Support requests and feedback
• Survey responses and reviews

1.2 Information We Collect Automatically

1.2.1 Technical Data

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on platform
• Clickstream data and user interactions
• App usage statistics

1.3 Information from Third Parties

1.3.1 Social Media Integration

• Basic profile information when you connect social accounts
• Information shared through social login features

1.3.2 Payment Processors

• Transaction confirmations and payment status
• Fraud prevention data

1.3.3 Analytics and Marketing Partners

• Website usage patterns
• Marketing campaign effectiveness data

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ARTICLE II: How We Collect Your Data

2.1 Direct Collection

We collect data when you:

• Create an account or update your profile
• Enroll in courses or access learning materials
• Make purchases or payments
• Contact our support team
• Participate in surveys or promotions

2.2 Automatic Collection

We use cookies, web beacons, and similar technologies to automatically collect data about your interactions with our Services.

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ARTICLE III: How We Use Your Data

We process your personal data for the following purposes:

3.1 Service Provision

• Provide access to courses and learning materials
• Process enrollments and track learning progress
• Issue certificates and credentials
• Facilitate communication between learners and instructors
• Process payments and manage subscriptions

3.2 Platform Improvement

• Analyze usage patterns to improve user experience
• Develop new features and courses
• Conduct research and analytics
• Personalize content recommendations

3.3 Communication

• Send important account and service notifications
• Provide customer support
• Share course updates and new offerings
• Send marketing communications (with your consent)

3.4 Legal and Security

• Comply with legal obligations
• Prevent fraud and ensure platform security
• Protect our rights and the rights of our users
• Resolve disputes and enforce our terms

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ARTICLE IV: How We Share Your Data

We may share your personal data in the following circumstances:

4.1 With Your Consent

We share your data when you explicitly consent, such as when connecting social media accounts or participating in public forums.

4.2 Service Providers

We work with trusted third-party service providers who help us operate our platform, including:

• Payment processors
• Cloud hosting providers
• Email service providers
• Analytics and marketing platforms
• Customer support tools

4.3 Instructors and Learning Community

• Course instructors may access learner progress data (excluding email addresses)
• Public profile information may be visible to other learners
• Forum posts and discussions are visible to course participants

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4.5 Legal Requirements

We may disclose your data when required by law, legal process, or to protect our rights and the safety of our users.

ARTICLE V: Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication systems
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no system is completely secure. We encourage you to use strong passwords and report any suspected security issues.

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ARTICLE VI: YOUR RIGHTS AND CHOICES

6.1 ACCOUNT MANAGEMENT

You can access, update, or delete your account information through your profile settings.

6.2 COMMUNICATION PREFERENCES

You can opt out of marketing communications by:

• Using the unsubscribe link in emails
• Updating your communication preferences in your account
• Contacting our support team

6.3 DATA ACCESS AND PORTABILITY

You can request a copy of your personal data in a portable format by contacting us at email: marketingskillify@tanca.io

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ARTICLE VII: INTERNATIONAL DATA TRANSFERS

Skillify operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Other appropriate transfer mechanisms as required by law

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ARTICLE VIII: DATA RETENTION

We retain your personal data for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account data: Until account deletion plus 30 days
• Learning progress: 7 years after course completion
• Payment data: As required by applicable financial regulations
• Marketing data: Until you opt out or as required by law

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ARTICLE IX: CHILDREN'S PRIVACY

Skillify is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Parents or guardians who believe we may have collected information from a child under 16 should contact us at email: marketingskillify@tanca.io

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ARTICLE X: REGIONAL-SPECIFIC RIGHTS

10.1 EUROPEAN UNION (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including:

• Right of Access: Request information about your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

Legal Basis for Processing:

• Contract performance (providing our Services)
• Legitimate interests (improving our platform, marketing)
• Legal compliance (financial regulations, tax requirements)
• Consent (marketing communications, optional features)

To exercise these rights, contact us at marketingskillify@tanca.io or use our online form.

10.2 CALIFORNIA (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act, including:

• Right to Know: Information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Correct: Fix inaccurate personal information
• Right to Opt-Out: Opt out of sale/sharing of personal information
• Right to Non-Discrimination: Equal treatment regardless of privacy choices

Do Not Sell or Share My Personal Information: We do not sell personal information in the traditional sense, but we may share data for advertising purposes.

You can opt out by clicking the "Do Not Sell or Share My Personal Information" link on our website.

To exercise your rights, email: marketingskillify@tanca.io

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ARTICLE XI: UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Changes take effect immediately upon posting unless otherwise specified.

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ARTICLE XII: CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: marketingskillify@tanca.io
Postal Address: 259 Le Quang Dinh, Ward 7, Binh Thanh District, Ho Chi Minh City, Vietnam