Comprehensive CSM: Foundational Knowledge for a Customer Success Manager Career

Looking to transition into a Customer Success role, even from a non-tech background like HR? This course can help you do just that—just ask Uzo Akotaobi, Director of Human Resources at Comcast. After taking the course and tailoring his resume accordingly, he landed 3 interviews in 3 weeks and received a job offer in the HR tech space. What is a Customer Success Manager? A Customer Success Manager (CSM) ensures that clients achieve their goals with a product or service. It’s about building long-term relationships, supporting customer retention, and driving satisfaction—all while aligning with business outcomes. Why consider this role? High demand in tech and startup sectors Competitive salary: $59K+ starting, up to 6 figures with experience Attractive perks: Remote work, flexible hours, equity, wellness programs, and more This course will help you: Understand the science behind customer success Translate your current experience into a CSM-focused resume Stand out to recruiters and get interviews—even if you're new to the field Learn practical, real-world strategies for excelling in customer-facing roles If you're serious about pivoting into a rewarding, fast-growing field with excellent compensation and lifestyle perks, this is your starting point. Enroll now and start building your Customer Success career.