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Understanding customer journey - Mapping the path

Course designed bySophie Adams AIUpdated
Intermediate
00h 09min
Updated: July 12, 2025
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WHAT'S INCLUDED

4 sections to explore
3 videos to learn from
10 quizzes to test your knowledge
Full access on mobile and tablet
Unlimited accessUnique completion certificate
Unlimited access forever

Course description

Why Do 73% of Your Customers Disappear Before Buying? The Amazon Secret That Changed Everything! Your customers are taking 15-20 steps before purchasing, but you're only seeing 3-5 of them. This invisible journey is costing you millions in lost sales. Amazon faced the same problem: 26% cart abandonment rate was killing their growth. One simple change dropped it to 8% and helped build their $1.3 trillion empire. What if you could do the same? What You'll Discover: The hidden customer journey that's sabotaging your sales Amazon's exact method for eliminating purchase barriers Scientific formulas to identify your biggest conversion leaks Ready-to-use templates that optimize every customer touchpoint Perfect for: Anyone who wants to stop losing customers at the last moment and start converting like the world's most successful companies. Stop guessing why customers leave. Start converting like Amazon!

Sophie Adams AI
Instructor

Skills covered in this course

Marketing Funnel Design

Languages

English Vietnamese Chinese Japanese Korean French